If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. How to contact DCJ Housing For more information regarding alterations, go to theAlterations to a Home Policy. Resources for affordable housing, community housing and specialist homelessness service providers. All reports are treated seriously and managed in the strictest confidence. Housing Contact . be reimbursed, up to $1,000 by the landlord. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. We will use your rating to help improve the site. Housing Offices (DCJ Housing) Back to top. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. Complaints about community housing providers should be made directly to the provider. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. *All figures current as of 30 November, 2021. gas safety, electrical safety, locksmith, arborist, and other specialist services. . You can seek legal advice about applying to NCAT for an order. . contact information for other useful organisations. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Housing Services Show Housing Services Submenu. Your rating will help us improve the website. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Postal. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. You do not need to do anything differently. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. To make a request for maintenance call 13 15 71. Postcode: 2259. Back to Maintenance Close Menu. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. If you are outside of Australia, please click here for overseas phone numbers. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. NSW Government has a repository for NSW Government publications. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Family day care; . These translations should be used as a guide only. You can report fraud, misconduct or corruption through our feedback tab. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. A further $1.669 million investment has been approved to extend the program to February 2022. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. Suburb: WYONG. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Use the information provided to contact the organisation. Please don't include personal or financial information here. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Your report is confidential and we treat it seriously. Please enable scripts and reload this page. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. not telling you the outcome of your complaint. Trees and shrubs help our environment by giving us shade, privacy and fresh air. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. You can call us to discuss your particular case. The Ombudsman does not have power to make binding and enforceable decisions. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice 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issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to Consolidated Power Projects Pty Ltd, Penalty Notice 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Teys Australia Southern Property, Fire Safety Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and Assessment Act 1979, Housekeeping amendments to the Codes SEPP, Caravan parks, manufactured home estates and moveable dwellings, Seasonal and Temporary Workers Accommodation Toolkit, Improving coordination of housing delivery, Design Guides for Low Rise Housing Diversity, Guide for establishing and managing NTE uses, Coal and petroleum exploration assessment, Critical Industry Clusters in the Upper Hunter, Independent Advisory Panel for Underground Mining, Cemeteries as State Significant Development, Registered Environmental Assessment Practitioner, Standard conditions of development consent, Standard format for notices of determination, Consolidated state environmental planning policies, Under review and new policy and legislation, Environmental Planning and Assessment Regulation 2021, Legislative amendment for concept proposals, Kaldas review of decision-making in the planning system. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Email: WaterlooConnect@facs.nsw.gov.au. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. You can submit an appeal using the online appeal form located on the HAC website. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. UseeRepair to lodge non-urgent maintenance issues online. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Residents can call us on 1800 422 322. a preset menu that will direct your enquiry to the service you need including. We are changing the way social housing is delivered and how we respond to homelessness in NSW. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. Requests can also be lodged through the NSW Government'seRepair portal. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Go to www. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. This is a NSW Government Directory listing. Thats an average of around 1,750 requests every day. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Your rights and responsibilities as a tenant and request help with your home or tenancy. The Registrar of Community Housing is within the Ombudsmans jurisdiction. We cannot determine liability, order payment of compensation or change a decision made by NCAT. Contact Centre about repairs and. NSW Government NSW Government has a repository for NSW Government publications. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. To make calling. You can call us for advice about whether your issue is something we can help with. Housing Offices (DCJ . FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. See Advocacy and Legal Services below. For all maintenance requests Please call 1800 422 322 and press 1. World Square NSW . We pay respect to the Traditional Custodians and First Peoples of NSW, and The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. Youll be notified by email or SMS of the outcome. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. Understand what housing help you may be eligible for, including social housing and private rental assistance. An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. If you have any questions, please contact us at: Phone: 1800 738 718. Most DCJ offices are open Monday to Friday from 9am to 5pm. We assess each complaint we receive and decide whether to take action on a case by case basis. This may include appealing a FACS decision that you disagree with. Back to Housing Services Close Menu. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. You can still access up-to-date, reliable information on the existing Department of Justice websites. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. You need to give them a chance to sort out any problems first. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. connection to their country and culture. (02) 4352 4400. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. If you are in Australia please call: 02 8074 8627. - Update contact details including emergency . Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. See Appealing a decision by FACS below. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. housing pathways; delivers private rental products; . Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page What are your responsibilities and what does DCJ maintain? It contains annual reports, strategic plans, guides, policy documents, and open access 13Community Housing Industry Association NSW, No. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. acknowledge their continued connection to their country and culture. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. This is the fastest way to lodge a request or complaint. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. That the Committee inquires into and reports on the management of public housing maintenance . We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued

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