Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If you're responsible for purchasing the return shipping label, make sure you use a tracked service and add the tracking number to your return request. View cart for details. Then, fill in the form and click Request a Return. Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. You can: Tip eBay Money Back Guarantee covers most transactions on eBay. but the buyer didn't pay any shipping. Ask a Mentor. Everything you need to know for your eBay business. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. When we step in, we'll review the details of your case and get back to you and the seller with our resolution. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. GetHuman8331130's Refunds and Returns issue with eBay from April 2023. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. This is the email we sent at the time of your purchase with all your order details. You can: Tip Most sellers on eBay offer returns, and whatever your reason, doing it is easy. About Community; Community guidelines; What board should I post on? Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. References. Share eBay Technical Issues. The seller has 3 business days to get back to you. eBay offers payment by credit and debit cards for most listings. Returns happen. Nonetheless, the simplest way to make a return is to use your account on eBay. If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I have made over 18 calls for assistance and messaged . Don't forget to seal up the item with packing tape. Click on "My eBay" in the upper-right hand corner of your screen to reveal a drop-down menu. Something went wrong. Free delivery and returns on eBay Plus items for Plus members . Help with my eBay issue. Item Package Dimensions L x W x H 7.8 x 6.7 x 3.6 inches : Package Weight 0.4 Pounds : Item Dimensions LxWxH 8 x 5 x 2 inches : Item Weight 0.4 Pounds : Brand Name The Adidas Mexico green jersey 2022 features the new crest of the Mexican national team, which was unveiled in December of 2021.White and red are also used for . When an item doesn't arrive or you need to return something: Open a request to let the seller know that your item hasn't arrived, or that you want to return it. ebay customer service on their facebook page. View basket for details. Print out the return labels. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. scan until like 2am the next day, and I'm guessing the next scan is Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Need an update on an open return request? To find the item you bought, look under "My eBay" and "Purchase History." The seller will also pay for return postage. . Tip I think the issue was I bought the item as a guest without an ebay account. There are several ways you can send an item back to the seller. Return an item you bought as a guest. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. When you buy as a guest on eBay, you can still track your purchasesand return items youve bought, but you wont be able to use My eBay to keep track of your activity, message other members, or sellyour unwanted items. View basket for details. item sold yesterday and the buyer selected usps parcel select for Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. They can then relist the item and you can buy it again with the correct address. But, she paid $3 less than what I paid for the label. The subject line starts with "Order Confirmed". Select 'Send Refund' from the Drop Down Menu in the Seller Hub. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Copyright 1995-2023 eBay Inc. All Rights Reserved. See the Abusive buyer policy for more examples of activity that we don't allow. Does the buyer refund money before or after the item is sent back on eBay? Develop the tech skills you need for work and life. If the seller has already dispatched the item, they won't be able to cancel the order. To start a return: Find the email with the subject line starting "Order Confirmed". You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. each item shipped, now i put on the last ad that there was a quantity of Provide a blank memory book for guests to sign and encourage them to write down their memories of the past and good wishes for the future. View basket for details. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/v4-460px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/aid5538772-v4-728px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"