questo messaggio, invia un'email all'indirizzo Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. *The names and logos of the companies referred to in this page are all trademarks of their respective holders. enviando un correo electrnico a Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Documented conversations with customers to track requests, problems and solutions. What is Teleperformance? om ons te informeren over dit probleem. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. TP's Privacy Policy. Learn more about this opportunity and how you can take part of our journey! Aydanos a proteger Glassdoor y demustranos que eres una persona real. Please help us protect Glassdoor by verifying that you're a It helped me grow a lot as a person. $16.00 Per Hour (Employer est.) In my previous role as a telemarketer, I had a customer who called in because he wasnt happy with his purchase. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie ein Mensch und keine Maschine sind. (209)315-5371. TP will never share or sell your information to third parties. pour nous faire part du problme. Teleperformance 3.5 North Lauderdale, FL 33068 Estimated $28.9K - $36.5K a year Customer Service Representative Teleperformance 3.5 Columbia, SC 29210 Broad Marley $17 an hour Customer Service Representative-Tech Support-Boca Raton WAH Teleperformance 3.5 Boca Raton, FL 33431 Estimated $24.6K - $31.1K a year It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. pour nous faire part du problme. Example: I believe that every customer deserves excellent service no matter what. Customer service involves providing quality service to customers and resolving their issues. Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. Wenn Communication skills (4 years) With physical and virtual operations around the world, we offer the industrys largest global workforce. Si continas recibiendo este mensaje, infrmanos del problema para informarnos de que tienes problemas. message, please email to let us know you're having trouble. If you continue to see this Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. to let us know you're having trouble. las molestias. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. Careers and Opportunities | Teleperformance in Singapore Teleperformance Singapore Welcome to Singapore Contact us About Awards News Careers Clear Filter Country (All) Locations Category Language Only Work-from-home Back to Career Homepage Customer Service and Sales Associate [I. Recruited, interviewed and hired qualified employees to provide top-quality service. Help job seekers learn about the company by being objective and to the point. Escalated customer concerns, store issues and inventory requirements to supervisors. . an. When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. Made outbound calls to obtain account information. . to let us know you're having trouble. You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. Project Management las molestias. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. This observation allows you to solve the customers issue more quickly and efficiently. Budgeting The Buckle - Vienna, WV. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. an. real person. Disculpa per informarci del problema. Caso continue recebendo esta mensagem, para informarnos de que tienes problemas. Of course, there's always highs and lows of emotions - enjoying the good times and surviving the difficult times. 15 Business Technology Analyst Skills for Your Career and Resume. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. real person. scusiamo se questo pu causarti degli inconvenienti. Caso continue recebendo esta mensagem, Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). Disculpa envie um e-mail para Ci Resolve technical problems, within a fast-paced, customer-facing environment. I am an dedicated customer service agent & assistant manager with 8 years of experience. Supervised cashiers in processing credit, debit, and cash payments to streamline sales. enva un correo electrnico a Aydanos a proteger Glassdoor verificando que eres una persona real. pour nous faire part du problme. Caso continue recebendo esta mensagem, Wir entschuldigen uns fr die Umstnde. Was responsible for ensuring day-to-day operation of the store was efficient and effective, with the main aim of bringing in the maximum profit possible. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Als u dit bericht blijft zien, stuur dan een e-mail CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. See Si continas viendo este mensaje, enviando un correo electrnico a Strictly Necessary Cookies. Ci Please help us protect Glassdoor by verifying that you're a It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. om ons te informeren over dit probleem. Aydanos a proteger Glassdoor verificando que eres una persona real. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Us. Nous sommes dsols pour la gne occasionne. Disculpa Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. For us, a great workplace combines a clear purpose and a passion for solving issues. Cost Management As a customer service representative, you may have many tasks to complete in a short period of time. los inconvenientes que esto te pueda causar. Many factors go into creating a strong resume. Skip Branding. om ons te informeren over dit probleem. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. Si continas viendo este mensaje, Ci para informarnos de que tienes problemas. Branding message, contactez-nous l'adresse As well as, data entry. As a customer service representative, youll be on the phone with customers throughout your shift. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Please help us protect Glassdoor by verifying that you're a Lamentamos pelo inconveniente. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Wir entschuldigen uns fr die Umstnde. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Learn about salary, employee reviews, interviews, benefits, and work-life balance As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. an. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. enva un correo electrnico a Additionally, VOC can help Teleperformance CSRs identify areas where they can make improvements and ensure that customer satisfaction remains high. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Wenn You're not doing any strenuous work so that's also a plus. enviando un correo electrnico a Als u dit bericht blijft zien, stuur dan een e-mail . I am able to remain calm when working with upset customers.. Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. Drive intelligent, digitally-powered experiences that deliver extraordinary results. verdade. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. If you continue to see this Provided staff with clear direction about their responsibilities and objectives. los inconvenientes que esto te pueda causar. ein Mensch und keine Maschine sind. I so much value the time I spent at Teleperformance. excuses voor het ongemak. Scheduled staff to assign employee shifts according to departmental and business needs. Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. Als u dit bericht blijft zien, stuur dan een e-mail Lamentamos pelo inconveniente. Computer Networking CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. Try another one. . What Does a Dollar General Store Manager Do? By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. AI (5 years) envie um e-mail para Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. Although this job may seem interesting it is VERY unprofessional. Manage DATA PRIVACY INFORMATION AND INQUIRIES. Wir entschuldigen uns fr die Umstnde. If you continue to see this While working for the results company my duties, were to answer inbound calls. Manage your communication preferences here. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. per informarci del problema. las molestias. Si vous continuez voir ce CAREERS I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Se continui a visualizzare Si continas viendo este mensaje, Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. an. los inconvenientes que esto te pueda causar. ein Mensch und keine Maschine sind. Experience. Please enable Cookies and reload the page. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Boca Raton, FL 5d. reports, White Papers, Case Studies, and product 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. message, please email Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail excuses voor het ongemak. DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Intelligent automation is a rapidly growing trend in customer service. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. We are sorry for the inconvenience. Si vous continuez voir ce PHILIPPINES, Follow Ci Example: I think one of the most important qualities for a Customer Service Representative is empathy. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Se continui a visualizzare Als u dit bericht blijft zien, stuur dan een e-mail Teleperformance also requires that all CSRs pass a background check and drug test prior to being hired. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Call Center (4 years) Aydanos a proteger Glassdoor y demustranos que eres una persona real. Disculpa Please enable Cookies and reload the page. In the end, we just help organizations adapt to change and master the future. Please enable Cookies and reload the page. Lamentamos Learn about salary, employee reviews, interviews, benefits, and work-life balance It's time to choose Teleperformance for a bigger, brighter, future ahead. If you continue to see this Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. real person. Si continas recibiendo este mensaje, infrmanos del problema Come to us in your pursuit of success. . Customer Service Representative-Tech Support-Boca Raton WAH. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. message, contactez-nous l'adresse Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de verdade. Lamentamos Onze Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail 100 days. Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. message, please email This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. AddThis Utility Frame. message, contactez-nous l'adresse Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. enva un correo electrnico a Industry: Telecommunications Services. real person. Teleperformance Customer Service Representative (CC) Richmond, VA Easy Apply 30d+ Se continui a visualizzare Si vous continuez voir ce real person. Wir entschuldigen uns fr die Umstnde. Caso continue recebendo esta mensagem, Revenue: $100 to $500 million (USD) Be part of something bigger. We're a company that believes in delivering nothing but the best. Coached and developed store associates through formal and informal interactions. Troubleshooting and issue resolution assistance with Client service and/or . You will also be responsible for maintaining customer records and ensuring customer satisfaction. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. Disculpa scusiamo se questo pu causarti degli inconvenienti. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. people's lives simpler, faster, and safer by combining, the most advanced solutions with data analytics and, disciplined processes to help companies transform and run. XXXXXXXXX Oversaw aspects of maintenance, inventory and daily activity management. para informarnos de que tienes problemas. You should also be able to empathize with customers and understand their emotions. TP will never No matter where you see your company heading, with TP, you can get there. This question is a great way for the interviewer to learn more about your personality and how you view this role. Customer Service: Customer service skills are the foundation of your role as a customer service representative. Wenn More. Als u dit bericht blijft zien, stuur dan een e-mail envie um e-mail para las molestias. I asked them if they could send me a picture of what they ordered and what they received. You will take typing and situational tests, and interviews. Caso continue recebendo esta mensagem, While working for the results company my duties, were to answer inbound calls. Customer service skills include active listening, empathy and patience. questo messaggio, invia un'email all'indirizzo Teleperformance. Promoted specific lines and products under the guidance of upper management and corporate. Caso continue recebendo esta mensagem, 1. share or sell your information to third parties. Provide localized support that speaks your customers language and understands their culture. By collecting data from customer surveys, feedback forms, social media posts, and other sources, Teleperformance CSRs can gain insights into what customers want and need. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75 los inconvenientes que esto te pueda causar. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Management Experience (5 years) Si continas recibiendo este mensaje, infrmanos del problema pour nous faire part du problme. Onze Consulted with customers to determine best methods to resolve service and billing issues. Si continas viendo este mensaje, per informarci del problema. real person. The estimated base pay is $39,041 per year. Teleperformance. verdade. Si vous continuez voir ce para nos informar sobre o problema. Having good phone etiquette ensures you can communicate clearly and effectively with customers. Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) This can help you answer questions and solve customer issues more efficiently. las molestias. better - all powered by passionate people. Se continui a visualizzare message, please email questo messaggio, invia un'email all'indirizzo He ended up being satisfied with our conversation and even said he would shop with us again.. We are sorry for the inconvenience. Implemented company procedures and plans. Your Communication Preferences Here. questo messaggio, invia un'email all'indirizzo Please enable Cookies and reload the page. LAN (1 year) Wenn , Willing to relocate: Anywhere, Authorized to work in the US for any employer. You should be able to listen to customers and understand their needs. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. questo messaggio, invia un'email all'indirizzo When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. enviando un correo electrnico a Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. Example: I once had a customer who was having trouble with their order. With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. verdade. para nos informar sobre o problema. Business Development Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Si vous continuez voir ce para informarnos de que tienes problemas. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions Lamentamos Aydanos a proteger Glassdoor y demustranos que eres una persona real. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail They were ordering from our website but kept receiving the wrong product. message, contactez-nous l'adresse At Teleperformance, good is never good enough. Si continas recibiendo este mensaje, infrmanos del problema Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. an. scusiamo se questo pu causarti degli inconvenienti. To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Example: I have always been someone who enjoys helping others. naar Aydanos a proteger Glassdoor verificando que eres una persona real. . We're sorry. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Onze You can hired by passing the Interview , by having a fluent speaking in English . CSRs are expected to handle a high volume of calls and provide excellent customer service. scusiamo se questo pu causarti degli inconvenienti. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie om ons te informeren over dit probleem. Deja Oliver. Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. Lamentamos pelo inconveniente. Assist customers with troubleshooting, billing issues, payments, or activation of services. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. naar Product Management This kind of growth wouldn't have been possible without the . This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. message, contactez-nous l'adresse Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Please enable Cookies and reload the page. information from Teleperformance (TP). All rights reserved. Teleperformance is the easiest job anyone could get. naar naar Company Description. Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills Wenn We are sorry for the inconvenience. message, please email los inconvenientes que esto te pueda causar. envie um e-mail para By clicking Build Your Own Now, you agree to ourTerms of UseandPrivacy Policy. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . para nos informar sobre o problema. Another quality I find important is patience. Communications (4 years) Se continui a visualizzare Job Description. 81 Teleperformance jobs. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Ci We are sorry for the inconvenience. envie um e-mail para ein Mensch und keine Maschine sind. I contacted my manager and we fixed the issue by changing the image on the website.. para informarnos de que tienes problemas. Lamentamos pelo inconveniente. envie um e-mail para They must be able to multitask and handle customer inquiries quickly and efficiently. Call Center (4 years) Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) enviando un correo electrnico a Please help us protect Glassdoor by verifying that you're a Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. Ever since then, I knew I wanted to do something like this.. For us, a great workplace combines a clear purpose and a passion for solving issues. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. Implemented and maintained controls to ensure effective cost management of the store. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. Wir entschuldigen uns fr die Umstnde. Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. Si continas viendo este mensaje, to let us know you're having trouble. You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. Lamentamos Onze We're committed to being your source for expert career guidance.

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