You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Am I eligible for a repair or replacement until 6 years of delivery? This support area is for product technical support, not about information on consumer law and rights in various countries. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of For a better experience, please enable JavaScript in your browser before proceeding. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. It will take only 2 minutes to fill in. Take 3 minutes to tell us if you found what you needed on our website. We often link to other websites, but we can't be responsible for their content. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Apple are liable for an Apple product under EU consumer law. "An Apple certified technician tells me that my logic board is broken. Apple has no legal responsibility to you unless you bought the laptop from them. ask a new question. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. You are using an out of date browser. Mix of information in the above replies, most of it accurate but a quick reminder :-. Something went wrong, please try again later. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. AC doesn't cover for anything. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. 1-800-MY-APPLE, or, Sales and Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. We use some essential cookies to make this website work. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. But then after a month of use, a wire breaks. Did you ask this of the technician? Thank you, your feedback has been submitted. Find out if its easier to use your legal rights on faulty goods instead. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Performance is still ok. In April it stopped working completely so our reader, John, contacted the warranty provider. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). DanielLeCorbusier. Archived post. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. If this is an authorized Apple service repair tech then he/she would know. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). But why does that make a difference? All postings and use of the content on this site are subject to the. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. when you have to offer refunds and accept returns. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Well, yes, that's not a lie. To start the conversation again, simply i purchased a Macbook Pro 16 in the US in January 2020. MacBook Pro 15", Looks like no ones replied in a while. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. An Apple certified technician tells me that my logic board is broken. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of UK Consumer Law is from the vendor only . If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . User profile for user: Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. 47,274. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. Its a question that many people ask, so its good to be able to clarify exactly what the position is. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. They informed him he was outside the three-year cover period so there was nothing they could do. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. The TV works when you get home,. Is this then covered under faulty hardware warranty? Apples site talks about the below UK consumer law. What all this means is there is not an absolute right to a repair, replacement or refund. The manufacturer has to perform a repair and document the repair. The services will be provided with due care and skill. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. I am based in England. European law does, however, provide that all goods must have at least a two-year warranty. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Hope that clarifies the situation for people. They suggested he should take the TV back to Currys. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. Has Brexit put your consumer rights at risk? The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. You might also be able to register online. Keith Doherty3. They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. No problems so far. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). Looks like no ones replied in a while. I think you're seeking advice on the wrong question; AC doesn't cover for anything. I have the invoice, if that makes any difference. Currys rejected this claim and told him there was no such rule. 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LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. But there's a catch. Will the warranty of a MacBook bought in Germany be valid in Turkey? You can change your cookie settings at any time. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. The consumer law only applies if there is a manufacturing defect. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . A claim under UK consumer law may be made subject to the defect being present at the time of purchase. He explained that he took out a three-year warranty on the set. JavaScript is disabled. I am in Italy -- how do I contact repairs under the international warranty? A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Refunds. A forum where Apple customers help each other with their products. It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. Warranties and guarantees add to your legal rights. This means that we may include adverts from us and third parties based on our knowledge of you. This page has been prepared by Apple and its contents are not endorsed by any third party. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . only. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. All rights reserved. Whats in a warranty? Look out for the time limit - thisll be when the warranty or guarantee expires. Editor, Marcus Herbert. 2. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. For goods purchased in Scotland, these rights expire five years from delivery of the goods. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. thank you. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. They do not have to provide a reason. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. This coverage operates alongside and in addition to your statutory rights under UK consumer law. The customer can still reject the item after its been repaired or replaced. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. 2023 Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. 87. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. How much does it cost to replace an iPhone 8 battery in the uk? The services will be provided within a reasonable time. Apple Inc. All rights reserved. Behind the Lens, UK. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: We are all just volunteer Apple product users here, from all over the world, just like you. JL extra two years warranty plus your standard consumer rights . You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. This is because you first have to prove the fault is not down to you. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. A very deceptive half truth. To help us improve GOV.UK, wed like to know more about your visit today. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. ", "Is this then covered under faulty hardware warranty?". A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. The 2 year eu warranty is myth. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. You can also usean online form. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Read more about consumer protection from unfair trading. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). No one here is a search engine and this is not a consumer law or consumer advocacy Website. omissions and conduct of any third parties in connection with or related to your use of the site. Out of guarantee iPad battery replacement policy and cost? A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. "I'm afraid it might be a little outside the 12-months". Apple may also request that the customer replace components with readily installable parts. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Apple are correct when they say you need AppleCare to have a free repair or replacement. Today (July 2020) the Macbook Pro no longer turns on. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. any proposed solutions on the community forums. But it doesn't matter right? This is a user to user Apple product technical support community. Is the warranty valid in Turkey? You can find out more or opt-out from some cookies. Thank you, iPhone battery replacement during warranty. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? New comments cannot be posted and votes cannot be cast. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). 51,111. Advice can vary depending on where you live. ask a new question. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. If youre in Northern Ireland, contactConsumerline. Your legal recourse is with the person you bought it from. I have the original purchase receipt [Edited by Moderator]. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. It may not display this or other websites correctly. Or by navigating to the user icon in the top right. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. They may say the guarantee is no longer valid. omissions and conduct of any third parties in connection with or related to your use of the site. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. What exactly does this mean? If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse. #8. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. As always you can unsubscribe at any time. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. This is very different from what you describe. Consumer lawyer Dean Dunham investigates the truth behind the rumours. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. Even then the labour costs would be chargeable quite legitimately. You only have to accept returns from the person who bought the item. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Your feedback will help us give millions of people the information they need. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? A forum where Apple customers help each other with their products. Please tell us more about why our advice didn't help. Dont include personal or financial information like your National Insurance number or credit card details. KillerMrSingh, User profile for user: England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. It's a lemon law. Well, until January, I worked at the largest UK carrier. All postings and use of the content on this site are subject to the. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. How do I know? Sales of this kind are known as distance selling. Warranty is an extra and not a consumer right . Take 3 minutes to tell us if you found what you needed on our website. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They have another 14 days to return the goods once theyve told you. Apple may provide or recommend responses as a possible solution based on the information call only. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Technical support includes assistance with installation, assembly, basic configuration, and software related issues. They have another 14 days to return the goods once they've told you . Check your paperwork to find out how you make a claim. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Please note that other EU countries may well differ. There isnt a 6 year warranty rule. Since the OP stated it was a second-hand purchase it most likely won't be Apple. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Its important you look out these words if you bought it second hand or were given it as a gift. You must refund the customer within 14 days of receiving the goods back. Apple disclaims any and all liability for the acts, Well send you a link to a feedback form. The goods will be of satisfactory quality. It's a lemon law. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Read what we're saying about a range of issues. Section 19: Consumer's rights to enforce terms about goods. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. The same for another store I worked at too. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. Its usually easier within the first 6 months. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds.

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